robbryanassociates

Hard Talking

In Uncategorized on July 11, 2018 at 10:59 am

Tough Talk

Often in the workplace a time comes for something to be said. Red wine gets better with age, but unattended people issues are more like a prawn sandwich left out of the fridge!

So face up to the issue

Generally, problems arise when people’s standards and expectations are out of line. Your aim is for a clear understanding of what must change and by when.

Prepare

Get your facts and evidence before you start.

Pick your time

Find a proper time and place to have your discussion – NEVER text or email. Make space for a two-way dialogue.

Set out the issue

State facts and observations – reserve your opinions for another day. Get an understanding of the other person’s perspective. Identify the skills or performance shortfall. Don’t generalise, be specific and use actual examples.

Listen

Does the other person get it? They may have been unaware of any issue. There could be a reason why performance has declined? Other things could be getting in the way.

Explain what good looks like

Stress the need for improvement. State what needs to be done and by when.

Clarify understanding

Confirm agreed actions in a memo or email. Plan to review and repeat as required.

 

Are you an employer needing advice on people management? Contact RBA to discuss how we can help.

Rob Bryan Associates Limited Main Office: 01462 732444  www.robbryanassociates.org.uk

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